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Processes

Processes are the procedures within an organisation that lead in the end to the provision of services to the client as defined in the organisation’s strategy. Process management is the reduction and optimisation of contact points between the individual stages in these processes.

Process re-engineering centres on the effectiveness of business processes; checks are made to determine what the correct processes are for achieving the aims defined in the strategy.

In process steering, processes are designed, measured and improved to ensure efficient implementation, often as part of a quality management system whose scope is broader than the processes.

Whether processes are implemented as planned depends, however, not only on the correct processes but also, and particularly, from the way in which the staff understand their responsibilities and the influence they have on the results of their work. A participational, integral corporate culture is an essential prerequisite for functional process management.

Our experience ranges from drawing up process landscapes and designing new sub-processes to introducing process organisations and embedding all processes with the aid of IT systems.

We offer our clients support in the following tasks:

  • adapting business processes in the cases of strategic changes,
  • business process re-engineering projects,
  • drawing up structures to achieve added value,
  • identifying existing processes and designing new ones,
  • deciding on organisational changes,
  • introducing new processes into an existing structure,
  • setting up a process management system throughout the company,
  • IT integration.

Markus Konrad

onion: ConnAction GmbH

What fascinates me is the complexity of life, and I am really interested in how we try to tailor our concepts and actions to master the various tasks necessary for ensuring a successful future, be it on a general scale or in detail.

The development of communication technology over the past few years has led to an enormous acceleration in all processes. At the same time, the world has become a village.

This also affects my clients and their staff. I will gladly help evaluate the resulting development potential, I enjoy questioning apparently accepted traditional principles that have been extrapolated into the future and I am pleased to be able to examine unconventional indications on the basis of my experience and put into practice the results I get.

Professional background

  • Director of onion: ConnAction GmbH since 1996 and partner in onion: Consultancy Network since 2000
  • 7 years working in the Department for Basic and Further Training at the BWI Foundation, Swiss Federal Institute of Technology, Zurich:
    • management coach for team work and chairing meetings
    • establishing and developing further training courses offered by the BWI Foundation
    • helping to organise Swiss Management Courses
  • Independent sound engineer

Educational background

  • Diploma in corporate training
  • Pädagogisch-Soziales Gymnasium, PSG

Clientèle

  • Independent company consultants and coaches
  • Consultancy firms and organisations in the field of higher management training
    Examples
  • Organisations, professional associations and individuals (advice and support concerning communication)

Extramural interests

  • The arts (music, theatre, fine arts)
  • Eating and drinking
  • Exchanging and networking