de | en | fr

Processes

Processes are the procedures within an organisation that lead in the end to the provision of services to the client as defined in the organisation’s strategy. Process management is the reduction and optimisation of contact points between the individual stages in these processes.

Process re-engineering centres on the effectiveness of business processes; checks are made to determine what the correct processes are for achieving the aims defined in the strategy.

In process steering, processes are designed, measured and improved to ensure efficient implementation, often as part of a quality management system whose scope is broader than the processes.

Whether processes are implemented as planned depends, however, not only on the correct processes but also, and particularly, from the way in which the staff understand their responsibilities and the influence they have on the results of their work. A participational, integral corporate culture is an essential prerequisite for functional process management.

Our experience ranges from drawing up process landscapes and designing new sub-processes to introducing process organisations and embedding all processes with the aid of IT systems.

We offer our clients support in the following tasks:

  • adapting business processes in the cases of strategic changes,
  • business process re-engineering projects,
  • drawing up structures to achieve added value,
  • identifying existing processes and designing new ones,
  • deciding on organisational changes,
  • introducing new processes into an existing structure,
  • setting up a process management system throughout the company,
  • IT integration.