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Processes

Processes are the procedures within an organisation that lead in the end to the provision of services to the client as defined in the organisation’s strategy. Process management is the reduction and optimisation of contact points between the individual stages in these processes.

Process re-engineering centres on the effectiveness of business processes; checks are made to determine what the correct processes are for achieving the aims defined in the strategy.

In process steering, processes are designed, measured and improved to ensure efficient implementation, often as part of a quality management system whose scope is broader than the processes.

Whether processes are implemented as planned depends, however, not only on the correct processes but also, and particularly, from the way in which the staff understand their responsibilities and the influence they have on the results of their work. A participational, integral corporate culture is an essential prerequisite for functional process management.

Our experience ranges from drawing up process landscapes and designing new sub-processes to introducing process organisations and embedding all processes with the aid of IT systems.

We offer our clients support in the following tasks:

  • adapting business processes in the cases of strategic changes,
  • business process re-engineering projects,
  • drawing up structures to achieve added value,
  • identifying existing processes and designing new ones,
  • deciding on organisational changes,
  • introducing new processes into an existing structure,
  • setting up a process management system throughout the company,
  • IT integration.

Markus Kaiser

onion: werkplatz gmbh

«I have learned, and I am fully convinced of the fact, that as human beings it is in our nature to grow. For if we cease growing, we are either at dying or being suffocated.» Virginia Satir, 1916–1988

The content of this statement has deeply affected me. In my opinion it applies equally well to individuals and teams as to organisations. Throughout my work I do my best to encourage this growth, this kind of development.

Professional background

  • Independent coach and consultant for personal, management and organisational development in Baden since 1998; partner in onion: Consultancy Network since 2000
  • coach and consultant for personal and management development at Swissair (1993-1998)
  • professional and career consultant at the Berufsberatung Lenzburg; co-director (1985-1993)

Educational background

  • M.Sc. in organisational development, University of Klagenfurt, Faculty of Interdisciplinary Research and Further Education, Vienna, 2006
  • Course in integrative therapy, gestalt therapy and fostering of creativity (Fritz Perls Institute, Düsseldorf), 1996
  • Swiss Higher Diploma in Human Resources from the School of Business and Administration, Olten, 1994
  • Course in client-centered therapy, Swiss Association for the person centered approach, 1988
  • Diploma in psychology (Institute of Applied Psychology IAP), careers advisor 1986
  • Apprenticeship as Mechanical engineer

Miscellaneous information

Member of:
Forum für Organisationsentwicklung, www.oe-forum.ch
Swiss Professional Association of Applied Psychology, www.sbap.ch

Joint projects with:
Amrei Rasch, coach and consultant, M +41 79 650 97 77, office@amreirasch.ch
Daniel Schaufelberger, coach and consultant, tel. +41 79 708 84 90

Further important links: www.yogabaden.ch, www.sac-baden.ch, www.sac-pizterri.ch