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Processes

Processes are the procedures within an organisation that lead in the end to the provision of services to the client as defined in the organisation’s strategy. Process management is the reduction and optimisation of contact points between the individual stages in these processes.

Process re-engineering centres on the effectiveness of business processes; checks are made to determine what the correct processes are for achieving the aims defined in the strategy.

In process steering, processes are designed, measured and improved to ensure efficient implementation, often as part of a quality management system whose scope is broader than the processes.

Whether processes are implemented as planned depends, however, not only on the correct processes but also, and particularly, from the way in which the staff understand their responsibilities and the influence they have on the results of their work. A participational, integral corporate culture is an essential prerequisite for functional process management.

Our experience ranges from drawing up process landscapes and designing new sub-processes to introducing process organisations and embedding all processes with the aid of IT systems.

We offer our clients support in the following tasks:

  • adapting business processes in the cases of strategic changes,
  • business process re-engineering projects,
  • drawing up structures to achieve added value,
  • identifying existing processes and designing new ones,
  • deciding on organisational changes,
  • introducing new processes into an existing structure,
  • setting up a process management system throughout the company,
  • IT integration.

Marc Wülser

Wülser Inversini Organisationsberatung GmbH

In my work it is important that I identify my clients’ questions and desires, work with them to form a clear overview of their problems and translate my findings into targeted processes of change and learning curves. I provide support in their search for practical options and in devising suitable solutions for structuring their companies or organisations. The solutions that are chosen should lead to success and help the organisations achieve a sustainable level of efficiency. They should enable all the staff to remain healthy and to be motivated and productive. What fires me is curiosity and a keen interest in finding the optimum balance between the challenges posed by the environment, the economic efficiency of the organisation and the ability and needs of those who are employed by it.

Professional background

  • Co-owner of Wülser Inversini Organisationsberatung (since 2011)
  • Partner in the Institut für Arbeitsforschung und Organisationsberatung in Zurich (2009–2011)
  • Organisational consultant and project manager at the Institut für Arbeitsforschung und Organisationsberatung in Zurich (2001–2009)
  • Various teaching posts, including at the Fachhochschule Nordwestschweiz and the University of Luzerne (since 1999)
  • Scientific assistant at the Stiftung Arbeitsforschung in Zurich (2004–2007)
  • Assistant researcher and lecturer with the Lehrstuhl für Arbeits- und Organisationspsychologie at the University of Berne (1998–2001)
  • Machine draughtsman and builder at Sulzer in Zuchwil and Bystronic Maschinen AG in Bützberg (1986–1994)

Educational background

  • Regular further training courses in organisational consultancy through seminars, specific courses, supervision and learning groups
  • PhD in Psychology, thesis in Strain and Burnout in human service work, supervised by Prof. Eberhard Ulich at the University of Potsdam (2006)
  • Studies in industrial and organisational psychology and economics at the University of Berne (2001)
  • Apprenticeship as a machine draughtsman (1986)

Clientèle

  • Public authorities and organisations that work closely with them
  • Organisations in the social and healthcare services sector
  • Companies in the financial services sector
  • Commercial and non-profit organisations

Main areas of research

    Health management in the work-place, corporate structure and work organisation that promotes the health of the staff, preventing burn-out