Processes
Processes are the procedures within an organisation that ultimately lead to the provision of services to the client as defined in the organisation’s strategy.
Process management is the reduction and optimisation of interfaces between the individual stages in these processes.
Efficiency and cost reduction are too often at the centre of considerations. The performance of an organisation depends not only on lean processes, but also very much on how employees perceive their responsibility and influence on the results of their work.
It is a participative, holistic corporate culture that makes process management successful in the long run. Corporate culture and the design of processes are mutually dependent.
Our experience ranges from drawing up process landscapes and designing new processes to introducing process organisations and embedding all processes with the aid of IT systems.
We offer our clients support in the following tasks:
- adapting business processes in the cases of strategic changes
- business process re-engineering projects
- drawing up structures to achieve added value
- identifying existing processes and designing new ones
- deciding on organisational changes
- introducing new processes into an existing structure
- setting up a process management system throughout the company
- IT integration
Marc Wülser
Wülser Inversini Organisationsberatung GmbH
«My gaze is open like a sunflower... I have the habit of wandering along the streets, looking to the right and to the left, And sometimes back...» (Alberto Caeiro)
Curiosity guides me in my work with individuals, teams, and organisations. In every mandate there are stories, convictions, but also uncertainties. These need to be explored and considered in development processes. In the process, diverse patterns and different assessments often emerge: should we do this or that, continue as before or head for new shores, do we go step by step or take the big leap? Individual wishes and needs, dynamics in teams as well as environments, and goals of the organisation must be aligned. This rarely works without contradictions, which is completely normal. I see it as an important aspect of my consulting work to highlight the associated differences and to make them useful for clients. I like to work in a concept-oriented way, but without prescriptions and always remaining focused on the specific concerns of the clients.
Professional background
- Co-owner of Wülser Inversini Organisationsberatung (since 2011)
- Partner in the Institut für Arbeitsforschung und Organisationsberatung in Zurich (2009–2011)
- Organisational consultant and project manager at the Institut für Arbeitsforschung und Organisationsberatung in Zurich (2001–2009)
- Various teaching posts, including at the Fachhochschule Nordwestschweiz and the University of Luzerne (since 1999)
- Scientific assistant at the Stiftung Arbeitsforschung in Zurich (2004–2007)
- Assistant researcher and lecturer with the Lehrstuhl für Arbeits- und Organisationspsychologie at the University of Berne (1998–2001)
- Machine draughtsman and builder at Sulzer in Zuchwil and Bystronic Maschinen AG in Bützberg (1986–1994)
Educational background
- Regular further training courses in seminars, specialist coaching, supervision and learning groups
- PhD in Psychology, thesis in Strain and Burnout in human service work, supervised by Prof. Eberhard Ulich at the University of Potsdam (2006)
- Studies in industrial and organisational psychology and economics at the University of Berne (2001)
- Apprenticeship as a machine draughtsman (1986)
Clientèle
- Public administration and administration-related organisations
- Social and health care organisations
- Associations and foundations
- Profit and non-profit sector
Main areas of research
- Occupational health management, health-promoting organisational and work design, burnout prevention