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Processes

Processes are the procedures within an organisation that lead in the end to the provision of services to the client as defined in the organisation’s strategy. Process management is the reduction and optimisation of contact points between the individual stages in these processes.

Process re-engineering centres on the effectiveness of business processes; checks are made to determine what the correct processes are for achieving the aims defined in the strategy.

In process steering, processes are designed, measured and improved to ensure efficient implementation, often as part of a quality management system whose scope is broader than the processes.

Whether processes are implemented as planned depends, however, not only on the correct processes but also, and particularly, from the way in which the staff understand their responsibilities and the influence they have on the results of their work. A participational, integral corporate culture is an essential prerequisite for functional process management.

Our experience ranges from drawing up process landscapes and designing new sub-processes to introducing process organisations and embedding all processes with the aid of IT systems.

We offer our clients support in the following tasks:

  • adapting business processes in the cases of strategic changes,
  • business process re-engineering projects,
  • drawing up structures to achieve added value,
  • identifying existing processes and designing new ones,
  • deciding on organisational changes,
  • introducing new processes into an existing structure,
  • setting up a process management system throughout the company,
  • IT integration.

Andreas Kurt

onion: process & innovation

I originally studied behavioural biology and spent several years observing the hierarchical behaviour of wild chimpanzees in the West African rain forest, which in one way or another proved to be an excellent basis for my later career, for daily management tasks and present-day consultancy activities. Apart from a broad range of insights, I have brought with me an inner peacefulness and the ability to continually see things afresh and to delight in my surroundings.

I help firms, organisations, executive and teams to find solutions in the field of process and innovation management. For me it is important that the solutions that are chosen are in line with the client’s strategy and can be firmly embedded in corporate culture, so that the processes are adopted in full and the innovations develop in a sustainable way.

Professional background

  • Independent consultant since 2004, director of Tarana GmbH, Schönenberg
  • Joined onion: Consultancy Network in 2008
  • Member of the senior executive and Head of Patents and Design at the Federal Institute for Intellectual Property, pioneer of new public management and successful advocate of good governance in the federal administration (1999–2004)
  • Head of Marketing at the Federal Institute for Intellectual Property (1996–1999)
  • Involvement in and manager of various development cooperation projects and in national park management in African countries

Educational background

  • M.Sc. in biology, University of Zurich and the Swiss Federal Institute of Technology Zurich, specialisations: behavioural biology and ecology
  • Courses in industrial economics, political economics and intellectual property rights

Clientèle

  • Public sector and closely linked organisations
  • Innovative companies, in particular in the technical field
  • Associations and societies, in particular in the fields of environment and healthcare
  • Universities, academies and research institutions

Miscellaneous information

  • Member of the Association of Management Consultants Switzerland, asco
  • Projects published in Public Management by Norbert Thom (2008) and Fallbeispiele zur Betriebswirtschaft (Case Studies in Industrial Economics) by Jean-Paul Thommen (2008)